A PRODUCT WILL ONLY BE EXCHANGED UNDER THE FOLLOWING CONDITIONS:
  • If the delivered product is not the product that the client ordered.
  • If the problem you’re facing is due to the product’s manufacturing.
  • If the size, color or model, of the delivered product, are different from what was ordered.
  • For an exchange, both the packaging and the product must be in perfect condition.
  • If the exchange/return is requested within the 30 days period, following all the indications of the return and exchange policy.
  • Refunds are not given under any circumstances. The company will only exchange the product for another item that the client chooses.

  • For hygiene purposes, we do not accept exchanges of panties and boxers except when there is a manufacturing defect





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